Update date: 2024.11
Come into force date: 2024.11

So you have purchased our Efactor IoE device hardware and are starting to use the Efactor IoE device software and all its functionalities! Any information you share with us (e.g., for creating an Efactor IoE Account) will help us to provide you with services related to Efactor IoE devices and to improve them to make them even better. We explain here our ways of collecting and using information, and how we protect your privacy. In this privacy policy, “personal data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best user experience possible.

EFACTOR Policy Regarding Minors

If you are under 18 years old or considered a minor under the laws and regulations of your place of residence, we strongly advise you to have your parents or guardians review this Policy. You should only use our services or provide your information to us with their prior consent. If your parents or guardians do not approve of your use of our services or the sharing of your information as outlined in this Policy, please discontinue using our services immediately and notify us promptly so we can take appropriate action.

EFACTOR does not knowingly collect or store personal information from individuals under 18 years of age. We are committed to maintaining the confidentiality and security of minors' personal information in compliance with all applicable laws and regulations.

What information is collected and how do we use it?

In order to provide our services to you, we will ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.

1. Efactor IoE Account Information
   Personal data that are collected while creating an Efactor IoE Account may include PII information like your email address or mobile phone number. These details help to activate, manage, and get service for Efactor IoE. Your nickname, profile picture, country, and time zone will be connected to your account so that you can access our products and services conveniently.
2. User Mobile Phone Information
   Your device model, operating system, unique device identifier, IP address, Efactor IoE software version number, access type, and model, etc., will be collected so you can receive PUSH notifications. These are very necessary basic details that we must collect from you.
3. Smart Device Information
   All the smart device information will be collected so that you can control them via the app remotely.
4. Picture/Video
   The picture or video acquired by your camera will be collected and used to provide mobile monitoring and alarm services to you.
5. Feedback
   We are always here to receive your feedback or suggestions so that your problems or device failures can be solved promptly.
6. Infrared Information
   Your infrared remote control information will be collected, enabling you to control other infrared equipment via the app.
7. User Scenario
   While you use functions like scenarios, automation, and so on, we will collect your setting information to provide intelligent scenario services to you.
8. Body Fat Data
   When you use the smart body fat calculator, your body data like height, weight, fat, BMI, and muscle will be collected.

How the Personal Data is used

You can use what we collect to control smart devices you have purchased from us.

• To provide you with our products and services, process your orders, perform contractual obligations between you and us, ensure the functions and safety of our products, verify your identity, and prevent and trace fraudulent or inappropriate usage.
• To develop our products and services, together with general and statistical information.
• To communicate with you, including providing you with notifications on products and services that are updated or launched.
• To provide marketing and promotional materials to you on our products and services (please note that you may unsubscribe anytime).
• To personalize product design and provide you with services tailored for you, for example, recommending and displaying information and advertisements regarding products suited to you, and inviting you to participate in surveys relating to your use of Efactor IoE Smart devices.
• To conduct investigations regarding our products and services.
• If you participate in our lottery, contest, or other promotions, we may use your personal data to manage such activities.
• To provide maintenance services, monitor software licenses, improve our products, or analyze the efficiency of our operations.

Who do we share your information with?

Unless we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that Efactor IoE will only share your personal data in accordance with your consent. You should know that when Efactor IoE shares your personal data with a third party under any circumstance described in this section, Efactor IoE will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Efactor IoE will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.

Disclosure to Efactor IoE Group Companies and Third Party Service Providers

• In order to conduct business operations smoothly, the Efactor IoE entity which collects your personal data may disclose your personal data from time to time to other Efactor IoE group companies (in communications, social media, technology, or cloud business), or our third-party service providers, which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal data on Efactor IoE’s behalf or for one or more of the purposes listed above.
• Personal data will only be shared by Efactor IoE to provide or improve our products or services and will not be shared for marketing purposes.

Disclosure to Others

Efactor IoE may disclose your personal data without further consent if required or permitted by law in the following cases:

• Cases in which the disclosure is required or authorized based on applicable laws and/or regulations.
• Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health, or safety of the individual or another individual.
• Cases in which the disclosure is necessary for the prevention of crime or legal proceedings.
• Cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way.
• Cases in which the disclosure is necessary for any investigation or proceedings.
• Cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorization signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer.
• Cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.

Other Information

We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:

• When you create an Efactor IoE Account, download our software, register on our e-commerce website, participate in online surveys, or interact with us in other ways, we may collect your language preferences, postal code, area code number, and time zone in which you use our products and services, and your profession.
• When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our product functions, on an anonymous basis. This may include information relating to your use of our official website, products, and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.
• When you use our services or functions that are based on location information, e.g., carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
• When you use our website, online services, interactive applications, email messages, and advertising, we may use cookies and other technical elements (e.g., pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g., saving your preferred language settings, sending emails in a readable format, determining whether emails have been opened, etc.
• When you use the Internet browser in using our products and services, we may collect log information, e.g., IP address, browser type, language, reference source, operating system, date and time marking, and click rate data.
• When you first use and activate your Efactor IoE Smart device, the device’s unique identification code and approximate geographical information may be collected.

Delete Information

As you like, you can delete all the following information via “Profile - Personal Center — Terminate the Account”:

1. Efactor IoE Account Information
2. User Mobile Phone Information
3. Smart Device Information
4. Picture/Video
5. Feedback
6. Infrared Information
7. User Scenario
8. Body Fat Data

Transfer Your Information

If you need to transfer information in your account, please contact us via https://efactor.tech.

Your Option

You have confirmed that you have read, understood, and received all the content of this privacy policy before you agree or in other ways to use the services from Efactor IoE. Once you use this service, you agree to all the provisions of this personal information policy. If you do not agree with this personal information policy, you shall not use the service provided by us.

Information Safety Safeguards

Various preventive measures will be taken to protect your personal information from loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, or destruction. To ensure the security of your personal information, our company has strict information security regulations and procedures and has a dedicated information team to strictly implement the above measures within the company.

Information Retention Period

We will retain your information for the period necessary to achieve the purposes set out in this personal information protection policy, unless required or permitted by law to do so for a longer period.

Complaints and Feedback

If you have any questions or concerns about our personal information policy or data processing, just let us know by visiting https://efactor.tech.

Policy Update

We may revise and update this policy at any time and issue a notice on the website 30 days in advance. If you continue to use the related services of the Efactor IoE smart platform on the date when the amendment update officially takes effect, you will be deemed to agree to our revision update.